One coordinated plan to strengthen Contour's day-to-day IT and create a practical path from fragmented workflows to scalable, human-supervised systems.
Two coordinated tracks
Infrastructure now. Transformation in deliberate stages.
The engagement
The foundation and the roadmap move together—keeping today's business supported while tomorrow's systems are designed.
Responsive support for people and endpoints, backed by a standardized security stack, documented onboarding, and a cleaner technology foundation.
Start with evidence, define the right interfaces, then build only what earns its place in Contour's operation.
Discovery findings
Contour's systems support the business, but important work still moves between inboxes, spreadsheets, Sage, the 3PL and individual staff knowledge.
Inconsistent email and PO formats create repetitive manual entry.
Sage-to-3PL exceptions require manual comparison and follow-up.
Questions, returns and context remain heavily email-dependent.
Useful information is split across systems, files and individual knowledge.
Asset documentation, onboarding and onsite coverage need a clearer standard.
Mixed-vendor equipment and unresolved Wi-Fi coverage warrant onsite validation.
These are discovery findings, not assumptions of technical access. Endpoint counts, five server roles, backups, interfaces, vendor ownership and exact Wi-Fi requirements remain verification items before implementation commitments.
Managed IT + security
Centervert supports the person—not just the device—with the technology stack, security controls and operating process needed to keep Contour's team productive.
Remote help desk, incident triage, endpoint troubleshooting, Microsoft 365 and Duo administration, vendor coordination and ongoing service reporting.
Endpoint monitoring and management, patching, endpoint security, email and phishing protection, security-policy administration and alert response.
Contour submits a ticket; Centervert confirms the approved role standard, procures and stages equipment, enrolls the endpoint, installs standard applications and ships it ready for the employee.
Remote-first service with a Greenville representative available when onsite work is appropriate. Covered MSP support labor remains included; travel is approved and quoted before dispatch.
Optional one-time project
Replace the mixed-vendor environment with a centrally managed UniFi foundation—without making network acceptance a condition of the MSP service.
Dream Machine Pro Max or an appropriately sized current equivalent.
PoE core switching plus expansion capacity, subject to onsite validation.
Final models, quantity and placement follow onsite RF validation.
Design, procurement, staging, migration, testing, documentation, accessories and Greenville–Charlotte project travel included.
Systems roadmap
Sage 100 remains the current operational and financial source of truth. Each stage must earn the authority of the next.
Discover and design
Verify two workflows, system interfaces, ownership, baselines, governance and architecture. Deliver a build-ready roadmap and fixed Walk statement of work.
$14,500 fixedGate: approve one fixed Walk pilotProve one workflow
Build one human-supervised pilot in shadow or draft mode, test it against approved historical data, train users and compare results with the Crawl baseline.
$35K–$55K planning rangeGate: approve production authorityOperationalize and scale
Harden a proven workflow for production, add approved integrations, monitoring, recovery, auditability and only the additional capabilities supported by evidence.
$65K–$125K planning rangeGate: accept sustained performanceHuman-controlled by design
Customer messages, product claims, unusual pricing, credits, refunds, warranty decisions and production Sage writes retain a human approval gate until Contour explicitly authorizes a narrower tested rule set.
Commercial summary
Part 1 and Crawl may begin concurrently. The optional network project is separately authorized; Walk and Run are not commitments.
Preliminary 14 endpoints × $125
Two workflows · 4–6 weeks
Optional one-time project
Known first-year base
$35,500Includes 12 months of managed endpoint service at the preliminary 14-endpoint count ($21,000) plus the fixed Crawl blueprint ($14,500). Excludes the five-server / backup quote and optional network enhancement.
Month-to-month thereafter; 60-day non-renewal notice.
Authorization · workshops/access review · final delivery.
Commercial scope remains subject to final agreements and verified inventory.
Recommended next step
Approve the managed endpoint service and, if desired, start Crawl concurrently while the server, backup and optional network requirements are validated.
Confirm the preliminary 14 managed-user-endpoint baseline.
Complete the separate five-server and backup assessment.
Authorize Part 1 and the fixed Crawl blueprint selections.
Name the executive sponsor and two operational workflow owners.