Managed IT & MSP proposal
A recurring managed-service proposal for Contour’s people and 14 preliminary user workstations, with server continuity and the optional network project priced separately.
Systems, workflow & AI proposal
A 12-week working Crawl engagement that organizes fragmented operations, improves what can be improved safely and defines the first evidence-backed AI implementation.
A recurring managed-service proposal for Contour’s people and workstations, coordinated with a separate proposal for systems, workflow and AI modernization.
Two coordinated proposals
Designed to be approved and advanced together.
Managed IT + security
The recurring endpoint service combines responsive user support, proactive workstation management, security and documentation. Server management and Datto SIRIS business continuity and disaster recovery are designed and quoted separately.
Remote help desk, incident triage and troubleshooting for supported Windows and Mac workstations, Microsoft 365, Duo, VPN access, printers, connectivity and approved mobile email or MFA access. Centervert coordinates and tracks the ticket through resolution or a documented vendor handoff.
Centervert's remote management stack, workstation monitoring and alerting, operating-system and supported application patching, managed endpoint security, email and phishing protection, and covered security-event triage and escalation.
Microsoft 365 and Duo administration, approved account and access changes, shared-mailbox and group support, and coordination with ASI, internet, phone, hardware and other covered technology vendors.
A maintained record of workstations, servers, assigned users, locations, operating systems, warranties, replacement dates, vendors and support ownership, with discrepancies and lifecycle risks identified.
Role-based onboarding, role-change and offboarding checklists. After purchase approval, Centervert can procure, stage, secure, configure and ship approved equipment ready for first sign-in. Hardware, warranties, taxes and shipping remain additional.
Administration of covered firewall, switching, Wi-Fi and VPN services where valid access and vendor support are available. Service is remote-first, with a Greenville representative available when onsite work is appropriate; travel is approved and quoted before dispatch.
Recommended server continuity
Based on the preliminary five-server environment reported during discovery, Centervert strongly recommends a managed Datto SIRIS business continuity and disaster recovery solution. This is proposed scope; final design and pricing remain pending.
SIRIS combines local backup and recovery with off-site snapshot replication and cloud disaster recovery. The onsite component supports local restoration when the Charlotte environment remains available; the off-site component provides geographic separation when an event affects the office or local appliance.
Information needed from Contour
While Centervert completes the server and BCDR quote, please send the current IT inventory spreadsheet and provide the information below. Mark unknown items as Unknown rather than estimating.
Open fillable assessment ↗User, role, location, remote status, device model, operating system, age, warranty, shared devices and additional company workstations.
Hostname, role, business owner, physical or virtual status, operating system, hardware, storage used, applications, databases, file shares and dependencies.
Provider and product, protected systems, schedule, local and off-site destinations, retention, latest successful job, known failures, last restore test and daily change rate.
Critical systems in recovery order, maximum acceptable downtime, maximum acceptable data loss, operating hours and named recovery contacts.
Internet circuits, firewall, VPN, switches, wireless, controller, network diagram, Microsoft 365 and Duo, security tools, insurance requirements and known issues.
Current MSP terms and contacts, Sage reseller, ISP, backup and network vendors, renewal dates, administrative owners, unresolved tickets and handoff requirements.
Optional one-time project
Replace the mixed-vendor environment with a centrally managed UniFi foundation—without making network acceptance a condition of the MSP service.
Dream Machine Pro Max or an appropriately sized current equivalent.
PoE core switching plus expansion capacity, subject to onsite validation.
Final models, quantity and placement follow onsite RF validation.
Design, procurement, staging, migration, testing, documentation, accessories and Greenville–Charlotte project travel included.
Managed-service investment
This authorization covers managed IT for the verified workstation count. Server continuity and the optional network enhancement remain separate decisions.
12-month initial term; month-to-month thereafter with 60-day non-renewal notice. Final MSA controls.
This proposal operates alongside Systems, Workflow & AI Modernization: MSP keeps Contour’s people and technology supported while modernization improves how work moves across the business.
Proposal valid through 09.30.26Recommended next step
Contour can authorize the workstation MSP while Centervert completes the separate five-server and Datto SIRIS scope. The readiness assessment provides the information needed to reconcile the endpoint count and size the continuity design.
Confirm the preliminary count of 14 managed user workstations.
Complete the IT and recovery readiness assessment and attach the current inventory spreadsheet.
Review the separate five-server and Datto SIRIS BCDR quote when issued.
Approve the optional UniFi enhancement independently if desired.